Maria De Fatima Hungria Dominguez

CARE SUMMARY

03/2015 - Present

BURBERRY, Flagship Store Regent Street, London, UK Senior Sales Assistant

Lead by example providing exceptional standards of customer experience and surpassing customer expectation.
Supervise, assist and motivate a team of 35 staff members to deliver outstanding experience to every client.

Partner with associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs.
Coach and provide feedback to the team to ensure all customers serviced in the store are given the full luxury Burberry experience in line with brand strategies.

Manage the coverage on the shop floor and make sure that every client is approached. Develop and retain talented employees by recognising and rewarding performance. Partner with management team to set goals and deliver formal performance feedback. Dealing and resolving with customer issues.

Ensure current staff and new hires receive appropriate product training distributed from Cor- porate.

Attention to detail and to give constructive feedback to multicultural sales associate. Compiling and presenting weekly reports to the Sales management
Manage different personalities and make sure all of them provide the same luxury service to the client in line to the standards

Be able to prioritise, organise and multitask all of my duties based on the needs of the com- pany.

RESPONSIBILITIES

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SKILLS LEARNED

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RESPONSIBILITIES

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SKILLS LEARNED

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09/2012 - 3/2015

H&M, Regent Street, London, UK Team Leader

Leading a team of 15 people and ensuring that my department team are providing excellent customer service on the sales floor, fitting rooms and at the till point.
Partner with the visual team to ensure that our product is displayed according to company guidelines.

Planning the staff scheduling and organising the department to meet the needs of the busi- ness and maximise profitability.
Ensuring our store routines polices and guidelines are met to assist in loss prevention and safety in the store.

Setting an example for your team by acting as a role model using the values from the compa- ny.

Leadership skills, the ability to delegate work follow up result and provide constructive, straightforward feedback to coach and develop my team.
Being organised and able to prioritise different tasks.
The drive and ambition to reach business goals in an effective manner.

09/2010 -10/2011

LOS CAMINOS, Huelva, Spain Store Manager

Accounting, restocking clothes, inventory, keeping the store standards, assisting customers. Connect with clients and building a relationship with them in a personalised way, offering the best customer service to exceed the expectations.
Daily responsibilities like banking opening and closing, stock, delivery and replenishing dis- play.

Client engagement skills, contacting clients regularly for up to date information on stock and events
Maintained current knowledge of all products in store
Ensured stock was delivered and rotated on a regular basis

Managing and ensuring an increase in sales and KPI’s Motivating and inspiring the team on a daily basis.
MS Office
Outlook

Social media

• HIGH SCHOOL DIPLOMA in TOURISM at IES Rabida, Huelva, Spain
• MARKETING AND BUSINESS MANAGEMENT COURSE at Academy Jose Antonio, Huelva,

Spain.

Professional courses in collaboration with London’s best school teachers:

General Etiquette (The London school of Etiquette) - Communication and influencing - Coaching es- sentials - Coaching in practice - Crucial conversation: Effective feedback

professional and enthusiastic Senior Sales Assistant, with 15 years of extensive commercial experi- ence in luxury retail, confident to engage and convert potential clients with exceptional communication skills and impeccable customer service.